The most frequently asked questions for a happy holiday

Questions and queries before embarking on your family holiday? We have the answers!

  • Are free tickets to Mirabilandia included in the holiday?

    Yes, absolutely! Free entry to the Mirabilandia theme park and Mirabeach water park are included for all members of all families staying a minimum of 6 nights.

  • What if we’re unable to come on holiday for some reason?

    If you cancel at least 30 days before arrival, we will refund the entire amount paid. For cancellations made later, we will retain the deposit and return the rest of the payment.

  • How does parking work?

    We have several spaces outside the entrance and a large hotel front area where our guests can conveniently park their vehicles.

  • Do you provide bikes?

    We offer bikes with child seats and helmets

  • Is there WiFi?

    Yes, free of charge, everywhere: password available at reception.

  • What are your rooms like?

    In this hotel, too, you can choose between a variety of room types to meet your family's needs in terms of space and comfort.

  • Do you have a pool and is it heated?

    We have two sunny pools heated to a minimum temperature of 25°, a half-Olympic one and a shallow one with baby waterslide.

  • Is it possible to prepare baby food and what do you provide?

    A special area, open 24 hours every day, where you can find vegetable and meat broth and vegetable purée (with no salt) made especially for weaning babies.

  • Where do we collect Dina the snack-o-saurus?

    When heading to the beach, every morning between 9am and 10am, you can collect your snack from our entertainers and take it to the seaside.

  • Are drinks included?

    They are included all day and always unlimited, even outside of main mealtimes.

  • What if our children need a doctor?

    Completely free paediatric consultation at the hotel during set times (Monday to Friday), on request, for all mums wanting peace of mind even when on holiday.

  • What entertainment do you offer?

    Entertainment with Mini Club (4-8 years), Junior Club (9-12 years) and Teen Club (13-17 years) at the hotel and on the beach 7 days a week.

  • Are you a resort or a hotel?

    We offer an All Inclusive®Open Bar Club Family package: just like at a holiday resort, everything is included in your stay, but you can also enjoy the exclusive and personalised services of a family hotel.

  • Where exactly are you?

    In Torre Pedrera, a very peaceful area of Rimini close to the sea, with precisely 30 metres between our gate and the sandy beach.

  • Is your kitchen suitable for guests with a gluten intolerance?

    The Rimini Village kitchen is not set up to provide a 100% gluten-free environment, although our chefs, right in the dining room, can advise you on dishes and ingredients. If you are looking for a holiday with an entirely gluten-free kitchen, we recommend the Club Family Hotel Michelangelo in Milano Marittima, where pasta, bread, afternoon treats and snacks are gluten-free. Write or call us: we'll be happy to give you all the information.

  • Is there a Club Family Hotel with a kitchen suitable for guests with a lactose intolerance?

    Yes, the Club Family Hotel Michelangelo in Milano Marittima: its gluten-free kitchen also offers lactose-free dishes and ingredients, for adults and children. To find out which ones, simply ask the dining-room staff. Get in touch: we'll help you organise your holiday there.

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